Delete your account

Export your data first

Under GDPR you can ask for a copy of your data before deleting. In the app, go to Account → Export my data, or email us. Once your account is deleted, this data is gone.

What is permanently deleted

Your account and sign-in.
Your profile, username and avatar.
Your follows, your followers and your follow requests.
Likes and pins you gave or received.
Your cloud songbook backup (songs and playlists synced to your account).
Songs and playlists shared to your profile.
Any review you left about the app.
Your Premium status on this account. A subscription taken on jam-jam.org is cancelled automatically; a subscription taken on the App Store or Google Play must be cancelled separately in that store.

What is not deleted automatically

Songs kept only on your phone: they stay on the device until you uninstall the app or clear its data.
Purchase and transaction records held by Google Play or our payment processor Stripe, not by us.
Minimal records the law requires us to keep (e.g. accounting): retained only for the legally-required period and unable to identify you in the app.

How to delete your account

From the app (recommended)

Open Jam Jam (mobile app, or jam-jam.org once signed in) → Account → Delete my account, then type DELETE to confirm. Deletion is immediate, permanent and irreversible. A Premium subscription taken on jam-jam.org is cancelled automatically; a subscription taken on the App Store or Google Play must be cancelled in that store.

By email

If you can’t open the app, email us from your account’s email address asking to delete your account. We complete the request within 30 days.

Email us to delete my account